Exacq exacqVision Server/Client OS: Linux Active Directory User Manual - Manual (Page 12)

www.e x acq.com Page 12 of 14
4/30/2015
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Troubleshooting
Re-imaging or Replacing System (Including Virtual Machines)
1. Use a different hostname and IP (recommended).
2. If using the same hostname and IP, make sure all instances and references of this hostname, IP, and SPN have
been removed from the DC.
3. Rejoin to the domain using the steps from earlier in this document.
4. Import the exacqVision configuration file to restore settings and preferences
Client-Side Kerberos Errors
Mostly likely, you did not run the setspn command (done by Centrify), or it has not replicated to all DCs. You can check
on each DC by opening a Command Prompt on the DC and typing setspn -l hostname (using the hostname of your
exacqVision server). You should have something like this: