Epiphan DVI2PCIe Duo - Manual (Page 25)

Installation Steps for the Windows Video Capture Workstation
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DVI2PCIe Duo User Guide
6. When the upgrade is complete, a dialog box appears requesting a soft
reboot.
Figure 22: Important action required
7. Perform one of the following:
a. Click Reboot; the reboot cycle begins. The Frame Grabber software is
updated.
b. Click Cancel; the video capture workstation loads minimal firmware
saved from on-board storage.
5.3 Troubleshooting a Windows Installation
If you experience any difficulty viewing captured images with the Windows capture
tool, review the following items prior to contacting technical support.
Confirm that the DVI2PCIe Duo is properly installed in its PCIe slot and confirm that
the Windows Device Manager displays the DVI2PCIe Duo status under System
Devices > PCIe Bus. Finally, observe the behavior of the frame grabber LED
indicators.
If, after following the installation steps, you are still having problems, close all
applications and restart the video capture workstation. When the video capture
workstation has started up, open the Windows Device Manager to confirm that the
frame grabber is detected.