Troubleshooting – COWON X7 User Manual
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COWON X7
+ Album image is not displayed in Music Mode.
In order to display album image, the image has
to be stored in the ID3 tag of the music file. You
can edit the ID3 tags using COWON MediaCenter
- JetAudio. A JPG image file with the same name
as the relevant music file should be stored in
the player. Alternatively, a JPG image file named
“cover.jpg” can be stored in the relevant folder.
+ Video won’t play.
- Check to see if the video file is supported by
COWON device.
Video files that do not play properly on the
product may need to be converted by COWON
MediaCenter - JetAudio.
+ FM Radio does not work.
The product’s earphones work as the FM Radio
antenna. Straightening the earphone cable will
result in better radio reception. FM Radio reception
may be poor at locations where FM Radio
transmissions are shielded. If FM Radio does not
work where reception should be possible, please
contact our service center.
+ There is too much noise in my recordings.
The product uses ultra-small internal microphone,
so it may be more susceptible to noise during
recordings. The microphone should not be covered
with anything during recording.
+ Characters on the display are corrupted.
Set your preferred language again in Settings
- Display - Language. If the problem persists,
set the current font to the system font. COWON
products are developed based on the Korean
Windows OS, and this may cause corruption of
some special fonts or languages on the display.
+ Computer cannot recognize the player when
connected.
Try the RESET button in the back. If you
experience a frequent disconnection or unstable
connectivity, connect the player directly to the
USB port of the PC, rather than a separate USB
hub. As COWON products use the USB connection
for the main power system, unstable power supply
can cause a connection failure.
+ Troubleshooting