ConnectGear WA660N User Manual

Page 78

4-2 Troubleshooting

If you found the access point is working improperly or stop responding to
you, don’t panic! Before you contact your dealer of purchase for help,
please read this troubleshooting first. Some problems can be solved by
yourself within very short time!

Scenario

Solution

Access point is not
responding to me
when I want to access
it by web browser

a. Please check the connection of power cord

and network cable of this access point. All
cords and cables should be correctly and
firmly inserted to the access point.

b. You must use the same IP address section

which access point uses.

c. Are you using MAC or IP address filter?

Try to connect the access point by another
computer and see if it works; if not, please
perform a hard reset (pressing ‘reset’
button).

d. Set your computer to obtain an IP address

automatically (DHCP), and see if your
computer can get an IP address.

e. If you did a firmware upgrade and this

happens, contact your dealer of purchase for
help.

f. If all above solutions don’t work, contact

the dealer of purchase for help.

Can’t get connected to
wireless access point

a. If encryption is enabled, please re-check

WEP or WPA passphrase settings on your
wireless client.

b. Try to move closer to wireless access point.
c. Unplug the power plug of access point, and

plug it back again after 10 seconds.

I can’t locate my
access point by my
wireless client

a. ‘Broadcast ESSID’ set to off?
b. Is Antenna properly installed and secured?
c. Are you too far from your access point? Try

to get closer.

d. Please remember that you have to input