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Troubleshooting guide – Coloronix 12″ Linear RGB Stick User Manual

Page 13

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Page 13 – Coloronix RGBW Modular Lighting Manual V.2.2

Troubleshooting Guide

Problem

Possible Issue

Possible Fixes

Does not turn on

Electrical power is not
connected

Electrical power is less
than specific voltage

Electrical power is greater
than specific voltage

Does not respond to DMX
control signal

DMX control device and
data enabler are
addressed differently

Restart fixture

DMX cable is damaged

DMX control device is
disconnected or not
operating

LED fixture was not reset
after address change

Not responding to DMX

DMX addressing is
incorrect

Check control panel and
unit addressing

Wrong polarity settings
may be on controller

Check polarity switch
settings on controller

DMX cables may be loose

Check cable connectors

DMX control operation
flickers or is intermittent

Final DMX device in daisy
chain is not terminated

DMX cable is damaged

DMX control device is
operating at less than
25Hz

If there is a loss of signal

Non-data cables are being
used

Use only DMX compatible
cables

Signals are bouncing

DMX terminator is not
installed as suggested

Output is less than normal

Environment temperature
may be in excess of 0°C-
70°C (32°F-158°F)

Lens may be damaged or
dirty

DMX control or
RGB/RGBW channels may
be set at low level