Bematech KC-4112 Rev.1.0 - Manual (Page 26)

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Error
Mechanism
Power Supply
Cutter
Printe Head
Temperature
Entrance Presenter jam
Exit Presenter jam
Number
of Blinks
8
11
12
15
16
16
Type
Non-recoverable
Non-recoverable
Non-recoverable
Recoverable
Non-recoverable
Recoverable (*)
Possible cause
Thermal Head is damaged or Thermal Head
cable is disconnected
Power supply is voltage below 20V
Can´t perform a paper cut
Depending on environmental temperature,
length and density of graphics the printer
might pause until the print head cools down.
Printing will resume after this.
Paper did not enter in the presenter
Presenter is unable to eject the paper
* It is possible to clear the error “Exit Presenter Jam” by removing the paper inside the presenter
Error Table
Table 2
The ERROR LED is blinking 8 times
Possible Cause
Thermal Head flat cable is disconnected or damaged
Thermal Head flat flexible cable is disconnected or
damage
Thermal Head is damaged
Possible Solution
Check for a good connection between the control board
and the extension board
Check for a good connection between the control board
and flat flexible cable from mechanism
Change mechanism
The ERROR LED is blinking 11 times
The ERROR LED is blinking 12 times
Possible Cause
Power supply voltage below 20V
Control board is damaged
Possible Solution
Check if the power supply voltage is between 21.6
and 26.4 V
Change control board
Possible Cause
Cutter can not cut the paper or initialize
Cutter is obstructing paper path
Possible Solution
Check if the cutter cable is disconnected or damaged
Replace the cutter if necessary
Check if the cutter cable is disconnected or damaged
Replace the cutter if necessary
The ERROR LED is blinking 15 times
Possible Cause
Print Head overheated Possible Solution
The system blocks printing until the head cools and
then resumes printing