ART Pro Audio P48 - 48 Point Balanced Patch Bay - Manual (Page 7)

7
WARRANTY INFORMATION
Limited Warranty
Applied Research and Technology will provide warranty and service for this unit in accordance with
the following warrants:
Applied Research and Technology, (ART) warrants to the original purchaser that this product and the
components thereof will be free from defects in workmanship and materials for a period of three years
from the date of purchase. Applied Research and Technology will, without charge, repair or replace,
at its option, defective product or component parts upon prepaid delivery to the factory service
department or authorized service center, accompanied by proof of purchase date in the form of a
valid sales receipt.
Exclusions
This warranty does not apply in the event of misuse or abuse of the product or as a result of
unauthorized alterations or repairs. This warranty is void if the serial number is altered,
defaced, or removed.
ART reserves the right to make changes in design or make additions to or improvements upon this
product without any obligation to install the same on products previously manufactured.
ART shall not be liable for any consequential damages, including without limitation damages resulting
from loss of use. Some states do not allow limitations of incidental or consequential damages, so the
above limitation or exclusion may not apply to you. This warranty gives you specific rights and you
may have other rights, which vary, from state to state.
For units purchased outside the United States, an authorized distributor of Applied Research and
Technology will provide service.
SERVICE
The following information is provided in the unlikely event that your unit requires service.
1. Be sure that the unit is the cause of the problem. Check to make sure that the unit has power
supplied, that all cables are connected correctly, and that the cables themselves are in working
condition. You may want to consult with your dealer for assistance in troubleshooting or testing
your particular configuration.
2. If you believe that the ART unit is at fault, go to www.artproaudio.com . You may contact Customer
Service for more assistance, or directly request a Return Authorization for service in the
“resources” area of the website.
3. If you are returning the unit for service, pack the unit in its original carton or a reasonable
substitute. The original packaging may not be suitable as a shipping carton, so consider putting
the packaged unit in another box for shipping. Print the RA number clearly on the outside of the
shipping box. Print your return shipping address on the outside of the box.
4. Include with your unit: a note with the RA number and your contact information, including a return
shipping address (we cannot ship to a P.O. box) and a daytime phone number, and a description
of the problem, preferably attached to the top of the unit. Also include a copy of your purchase
receipt.