Xilica Neutrino Series - Manual (Page 9)

Neutrino Series - Quick Start Guide
XILICA AUDIO DESIGN CANADA / ASIA / EUROPE
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11. Connection Problems?
Yellow Network Connection Indicator
While in Network View if there is a Yellow network connection indicator next to the processor
device model the device is connected/online - but Not Ready / Not Operational.
(a) The three most common reasons for this Yellow connection indicator is the result of (1) A non-
DHCP connection where multiple processors are in use and each device needs a unique IP
address manually assigned to it
(2) Where a non-DHCP direct or indirectly connected - single
processor device is not reverting to its default IP address and/or is holding onto its previous
address and
(3) Software/Firmware incompatibility.
(b) Solutions – (1) See instructions Page 9&10 - #12&13 below – Manual Assignment of IP
Addresses (2) See Page 7 to reset the processor to its Default IP address and (3) Check device
firmware version in Network View & perform a processor Firmware Upgrade – as described on
Page 11 - #14.
(c) Those connection solutions resolve 99% of any Yellow indicator connection issues but to assist
further, when the indicator is Yellow you can hover your cursor over the device and there is a
pop-up Tooltip message to tell you the kind of issues it has detected.
(d) A few message and solution examples,
Message: Device not ready.
Solution: Wait a minute or two till the device is ready and it should then connect and the
indicator turn Green if successful.
Solution: If the indicator remains Yellow, close the NeuConsole software and then re-open.
Or Reset the processor.
Message: Device Schematic Not ready.
Solution: The processor has already been loaded with a DSP design. Give the connection
process a minute to connect and if it does not connect close the NeuConsole
software, open it again, select Start Network View and you should now see that
the processor is connected and operational - as indicated by the Green network
connection indicator to the left of the processor device model.
Solution: If not connected
– reset the processor – see IP Reset Button/Reset Processor on
Page 7.
Message: DSP Processing Error.
Solution: This could be a bad DSP Design schematic. You may need to reload the DSP
schematic and restart and/or restart device to reset its DSP chip.
Message: Error in Firmware Upgrade.
Solution: It will print out an error code when you hover your cursor over the device in
Network View (Do Firmware Upgrade again).
12. Manual Assignment of IP Addresses to Multiple Devices - DHCP Not Available:
Unique, manually assigned/static IP addresses are required for each processor device. Computer
set to “Obtain IP Address Automatically”.
We will set your computers static IP address after
setting each processor or device.