Thuraya XT-LITE - Manual (Page 12)

9
Troubleshooting
Problem Solution
The XT-LITE becomes unresponsive
or sluggish.
● Try restarting your phone.
● Do a reset in case your phone has a persistent problem by going to Menu > Security.
- Soft reset: You can reset your phone without losing your personal settings like contacts or
messages.
- Factory reset: The factory reset will restore the settings on the phone to be as it was when
shipped. Personal settings like contacts and messages will be deleted.
The security code has been lost or
forgotten.
● The factory setting of the security code is 0000.
● Please contact your Service Provider in case the number has been changed and was
forgotten.
The PIN/PUK codes have been lost or
forgotten.
● Entering the wrong PIN code 3 times will lock the SIM card. To unlock, you must enter the
PUK code.
● After entering the PUK code, you can set a new PIN code.
● In case the PUK code has been forgotten, please contact your Service Provider.