Thuraya SatSleeve for Android - Manual (Page 15)

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Troubleshooting
Problem Solution
Bluetooth pairing
doesn’t work.
Try pressing the pairing button for 5
seconds.
Please refer to page 9.
Unable to make/
receive calls.
Fully extend the antenna and check if
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Please refer to page 4.
Unable to hear
ringtones.
Is the SatSleeve application active?
In case the application is not active,
there will be a vibration alert for
incoming calls or messages.
The battery
doesn’t charge. &KHFNLIWKHFKDUJHULV¿UPO\FRQQHFWHG
to the SatSleeve.
Phone shows
Emergency Only.
Check if the SIM card is dirty or
damaged.
Your SIM card must be active. If you
are abroad, roaming service must be
enabled when using a non-Thuraya SIM
card in the SatSleeve.
No Network
Please ensure the line of sight to
the satellite is not obstructed by high
buildings, trees, and mountains.
Problem Solution
Calls in satellite
mode are dropped
when there is an
incoming GSM or
3G call. The Satsleeve is designed to prioritize
GSM or 3G calls. Therefore, when a
GSM or 3G call is received while a
satellite call is ongoing, the satellite call
will be dropped.
Cannot join the
SatSleeve Wi-Fi
network.
Check if the Wi-Fi password in the
SatSleeve App and your phone match.