Warranty and rma – NEXCOM NSA 3130 User Manual

Page 6

NSA 3130 User Manual

Warranty and RMA

NEXCOM Warranty Period
NEXCOM manufactures products that are new or equivalent to new in
accordance with industry standard. NEXCOM warrants that products
will be free from defect in material and workmanship for 2 years,
beginning on the date of invoice by NEXCOM. HCP series products
(Blade Server) which are manufactured by NEXCOM are covered by a
three year warranty period.

NEXCOM Return Merchandise Authorization (RMA)


Customers shall enclose the “NEXCOM RMA Service
Form” with the returned packages.



Customers must collect all the information about the
problems encountered and note anything abnormal or,
print out any on-screen messages, and describe the
problems on the “NEXCOM RMA Service Form” for the
RMA number apply process.



Customers can send back the faulty products with or
without accessories (manuals, cable, etc.) and any
components from the card, such as CPU and RAM. If
the components were suspected as part of the prob-
lems, please note clearly which components are
included. Otherwise, NEXCOM is not responsible for
the devices/parts.



Customers are responsible for the safe packaging of
defective products, making sure it is durable enough to be
resistant against further damage and deterioration during
transportation. In case of damages occurred during
transportation, the repair is treated as “Out of Warranty.”



Any products returned by NEXCOM to other locations
besides the customers’ site will bear an extra charge
and will be billed to the customer.

Repair Service Charges for Out-of-Warranty Products
NEXCOM will charge for out-of-warranty products in two
categories, one is basic diagnostic fee and another is
component (product) fee.

System Level


Component fee: NEXCOM will only charge for main
components such as SMD chip, BGA chip, etc. Passive
components will be repaired for free, ex: resistor,
capacitor.



Items will be replaced with NEXCOM products if the
original one can not be repaired. Ex: motherboard,
power supply, etc.



Replace with 3rd party products if needed.



If RMA goods cannot be repaired, NEXCOM will return
it to the customer without any charge.

Board Level


Component fee: NEXCOM will only charge for main
components, such as SMD chip, BGA chip, etc. Passive
components will be repaired for free, ex: resistors,
capacitors.



If RMA goods can not be repaired, NEXCOM will return it
to the customer without any charge.