Dell 3000CN - Manual (Page 69)

Appendix 69
Total Satisfaction Return Policy (U.S. Only)
We value our relationship with you and want to make sure that you are satisfied with your purchases. That is why we
offer a Total Satisfaction return policy for most products that you, the end-user customer, purchase directly from Dell.
Under this policy, you may return to Dell products that you purchased directly from Dell for a credit or a refund of the
purchase price paid, less shipping and handling and applicable return fees as follows:
New Hardware Products and Accessories — Unless you have a separate agreement with Dell, all hardware, accessories,
peripherals, parts, and unopened software still in its sealed package, excluding the products listed below, may be
returned within twenty-one (21) days from the date on the packing slip or invoice. New Dell PowerEdge™,
PowerConnect™, and PowerVault™ products may be returned within thirty (30) days from the date on the packing slip
or invoice except that new PowerEdge
SC servers and n series products purchased from the Small and Medium Business
Sales Division may only be returned within fourteen (14) days from the date on the packing slip or invoice. To return
applications software or an operating system that has been installed by Dell, you must return the entire computer. A
different return policy applies to nondefective products purchased through Dell's Software and Peripherals division by
customers of our Small and Medium Business divisions. Those products may be returned within twenty-one (21) days
from the date on the packing slip or invoice, but a fifteen percent (15%) return fee will be deducted from any refund or
credit. The Total Satisfaction Return Policy and Software and Peripherals division return policy are not available for
Dell | EMC storage products, EMC-branded products, Unisys-branded products, PowerVault™, 160T tape libraries,
enterprise software, non-Dell branded enterprise products, software and/or software licenses purchased under any type
of volume purchase agreement or any non-Dell customized hardware and/or software product(s).
Reconditioned or Refurbished Dell-Branded Hardware Products and Parts — All reconditioned or refurbished
PowerEdge, PowerConnect, and PowerVault products may be returned within thirty (30) days from the date on the
packing slip or invoice. All other reconditioned or refurbished Dell-branded hardware products and parts may be
returned within fourteen (14) days of the date on the packing slip or invoice.
How to Return —
To return products, e-mail or call Dell customer service to receive a Credit Return Authorization
Number within the return policy period applicable to the product you want to return. You must obtain a Credit Return
Authorization Number in order to return the product. See "Contacting Dell" or "Getting Help" in your customer
documentation (or go to www.dell.com/us/en/gen/contact.htm) to find the appropriate contact information for
obtaining customer assistance.
You must ship the products to Dell within five (5) days of the date that Dell issues the Credit Return Authorization
Number. You must also return the products to Dell in their original packaging, in as-new condition along with any
media, documentation, and all other items that were included in the original shipment, prepay shipping charges, and
insure the shipment or accept the risk of loss or damage during shipment.
NOTE: Before you ship the product(s) to us, make sure to back up the data on the hard drive(s) and any other storage
device(s) in the product(s). Remove any confidential, proprietary, or personal information and removable media such
as floppy disks, CDs, or PC Cards. We are not responsible for any of your confidential, proprietary, or personal
information; lost or corrupted data; or damaged or lost removable media.
Limited Warranty Terms for Dell-Branded Hardware Products (Canada Only)
What is covered by this limited warranty?
This limited warranty covers defects in materials and workmanship in your—our end-user customer's—Dell-branded
hardware products, including Dell-branded peripheral products.