ILUMINARC Ilumiline™ Inground Tri-12 IP - Manual (Page 24)

Technical Information
20 Ilumiline Inground IP Optic 25 Series User Manual Rev. 10
Troubleshooting Guide
Symptom Cause(s) Action(s)
Product does not light up
Dimmer fader set to “0” Increase the value of the dimmer channel
All color faders set to “0” Increase the value of the color channels
All colors in STATIC are set to “0” Increase the values of the colors
Unit is being configured with Ilumicode Complete the configuration process.
No power Verify external power circuit and wiring
Faulty internal power supply Return for service to ILUMINARC®
Faulty main control board Return for service to ILUMINARC®
One LEDs does not work
Faulty LED
Return for service to ILUMINARC® Faulty LED module
Faulty LED driver
The wrong LEDs light up when
using DMX Wrong personality Change the personality
Wrong DMX address Change the DMX address
Circuit breaker/fuse keeps
tripping/blowing
Excessive circuit load Check total load placed on the electrical
circuit
Short circuit along the power wires Check for a short in the electrical wiring
Product does not power up
No power Check for power on power outlet
Loose or damaged power cord Check power cord
Faulty internal power supply Return for service to Iluminarc®
Product does not respond to
DMX
Wrong DMX addressing Check Control Panel and product addressing
Damaged DMX cables Check DMX cables
Wrong polarity on the controller Check polarity switch settings on the
controller
Loose DMX cables Check cable connections
Faulty DMX interface Return for service to Iluminarc®
Faulty Display/Main board Return for service to Iluminarc®
DMX signal problems
Non DMX cables Use only DMX compatible cables
Bouncing signals Install terminator as suggested
Long cable / low level signal Install an optically coupled DMX splitter
right after the product with the strong signal
Too many products Install an optically coupled DMX splitter
after product #32 or before
Interference from AC wires Keep DMX cables separated from power
cables or fluorescent/black lights