Casella CEL Software for the Rainfall gauge system - Manual (Page 23)

7. SERVICING
To ensure its conformity with the specification, this instrumentation and
software is thoroughly inspected and it’s accuracy verified prior to dispatch.
Test information is filed under the instrument serial number, which should,
therefore, be quoted in any correspondence.
Casella CEL undertake to rectify any defect in the instrument that is directly
attributable to faulty design or assembly, and which becomes apparent during
the warranty period. In order to take advantage of this warranty, the
instrument must be returned, carriage paid, to the Casella CEL factory or
accredited agent, where necessary repairs will be carried out.
The warranty period for hardware runs for 12 months from the date of receipt
of goods, with exceptions on certain specialised components supplied by
other manufacturers which may be warranted for shorter or longer periods by
their actual manufacturers. In all such cases, the benefit of these
undertakings will be passed on to the user.
Casella CEL’s liability is limited to items of their own manufacture, and they
do not accept liability for any loss resulting from the operation or
interpretation of the results from this equipment.
To obtain repair under warranty or for servicing, the instrument should be
packed and returned in it’s original packing or an equivalent to the Service
Department at Bedford. Insure to full value and ship pre-paid.
For repair or service outside the United Kingdom, please return to our
appointed distributor.
Please include a letter giving full details with your packing list. It should
contain the following information:
Instrument Type(s) and Serial Number(s),
Customer name and address,
Contact name and phone number,
Details of any PC and Software involved, including Version
Number(s),
Reason for returning the equipment with a detailed description
of the fault,
List of any error messages that may have been displayed.
The necessary adjustments or repairs will be carried out, and the instrument
returned as soon as possible.
Servicing
Page 23 of 24
Rainfall Logging System -
User Manual