Taser CAM - Manual (Page 24)

24 Chapter 9 Troubleshooting
Symptom Cause Possible Solution(s)
The TASER CAM recorder power
runs down too quickly.
The battery has had too many
charge cycles.
Contact TASER International.
The battery capacity is too low to
maintain power.
Contact TASER International.
The TASER CAM recorder is not
making good contact with the X26
ECD because it is not fully inserted.
Fully insert the TASER CAM
recorder into the X26 ECD.
The X26 keeps rebooting with the
TASER CAM recorder inserted.
The TASER CAM recorder is not
making good contact with the X26
ECD because of debris on the gold
battery contacts.
Clean the gold battery contacts
using the TASER International
recommended cleaning kit.
If the problem persists after
applying the above solutions,
contact TASER International for
further instructions.
The TASER CAM battery is
depleted.
Charge the TASER CAM recorder.
The firmware in the TASER CAM
recorder is corrupted.
Update the firmware with
Evidence Sync.
The battery percentage is reading
“00”.
The TASER CAM recorder is not
making good contact with the X26
because it is not fully inserted.
Fully insert the TASER CAM
recorder into the X26.
The battery percentage is reading
“EE”.
The TASER CAM recorder is not
making good contact with the
X26 because of debris on the gold
battery contacts.
Clean the gold battery contacts
using the TASER International
recommended cleaning kit.
The TASER CAM recorder is not
fully inserted.
Fully insert the recorder into the
X26 ECD.
The X26 ECD is not working at
all with the TASER CAM recorder
inserted.
There is something wrong with
the TASER CAM recorder.
Check if the X26 ECD is working
with a standard DPM/XDPM.
The X26 weapon software is
corrupted from removing the
TASER CAM recorder during a
software update (while a “P” was
showing on the CID).
Contact TASER International to
reprogram the weapon.