ParkZone PKZ3380 User Manual

Page 11

Damage Limits:

HORIZON SHALL NOT BE LIABLE FOR SPECIAL, INDIRECT OR

CONSEQUENTIAL DAMAGES, LOSS OF PROFITS OR PRODUCTION OR

COMMERCIAL LOSS IN ANY WAY CONNECTED WITH THE PRODUCT,

WHETHER SUCH CLAIM IS BASED IN CONTRACT, WARRANTY,

NEGLIGENCE, OR STRICT LIABILITY. Further, in no event shall the

liability of Horizon exceed the individual price of the Product on which

liability is asserted. As Horizon has no control over use, setup, final

assembly, modification or misuse, no liability shall be assumed nor

accepted for any resulting damage or injury. By the act of use, setup

or assembly, the user accepts all resulting liability.

If you as the Purchaser or user are not prepared to accept the liability

associated with the use of this Product, you are advised to return this

Product immediately in new and unused condition to the

place of purchase.

Law: These Terms are governed by Illinois law (without regard to

conflict of law principals).

Safety Precautions:

This is a sophisticated hobby Product and not a toy. It must be

operated with caution and common sense and requires some

basic mechanical ability. Failure to operate this Product in a safe and

responsible manner could result in injury or damage to the Product

or other property. This Product is not intended for use by children

without direct adult supervision. The Product manual contains

instructions for safety, operation and maintenance. It is essential to

read and follow all the instructions and warnings in the manual, prior

to assembly, setup or use, in order to operate correctly and avoid

damage or injury.

Questions, Assistance, and Repairs:

Your local hobby store and/or place of purchase cannot provide

warranty support or repair. Once assembly, setup or use of the

Product has been started, you must contact Horizon directly. This will

enable Horizon to better answer your questions and service you in the

event that you may need any assistance. For questions or assistance,

please direct your email to [email protected], or

call 877.504.0233 toll free to speak to a service technician.

Inspection or Repairs

If this Product needs to be inspected or repaired, please call for a

Return Merchandise Authorization (RMA). Pack the Product securely

using a shipping carton. Please note that original boxes may be

included, but are not designed to withstand the rigors of shipping

without additional protection. Ship via a carrier that provides tracking

and insurance for lost or damaged parcels, as Horizon is not

responsible for merchandise until it arrives and is accepted at our

facility. A Service Repair Request is available at www.horizonhobby.

com on the “Support” tab. If you do not have internet access, please

include a letter with your complete name, street address, email

address and phone number where you can be reached during

business days, your RMA number, a list of the included items, method

of payment for any non-warranty expenses and a brief summary of the

problem. Your original sales receipt must also be included for

warranty consideration. Be sure your name, address, and RMA

number are clearly written on the outside of the shipping carton.

Warranty Inspection and Repairs

To receive warranty service, you must include your original sales

receipt verifying the proof-of-purchase date. Provided warranty

conditions have been met, your Product will be repaired or replaced

free of charge. Repair or replacement decisions are at the sole

discretion of Horizon Hobby.

Non-Warranty Repairs

Should your repair not be covered by warranty the repair will be

completed and payment will be required without notification or

estimate of the expense unless the expense exceeds 50% of the retail

purchase cost. By submitting the item for repair you are agreeing to

payment of the repair without notification. Repair estimates are

available upon request. You must include this request with your repair.

Non-warranty repair estimates will be billed a minimum of ½ hour of

labor. In addition you will be billed for return freight. Please advise us

of your preferred method of payment. Horizon accepts money orders

and cashiers checks, as well as Visa, MasterCard, American Express,

and Discover cards. If you choose to pay by credit card, please

include your credit card number and expiration date. Any repair left

unpaid or unclaimed after 90 days will be considered abandoned and

will be disposed of accordingly. Please note: non-warranty repair is

only available on electronics and model engines.