Heath Consultants Heath Volume Corrector (HVC) - Manual (Page 27)

27
Symptom Diagnosis
Not
responding to
temperature

Confirm temperature mode is set to AUTO

Check connections of temperature probe wires.

Set the Gas temp calibration to default. -> Calibrate Column -> Edit
Calibration Terms -> click the check box next to Gas Temp
Calibration “Default”. Note: Recalibrate Gas Temp after these steps.

Retest or replace with a different known good temperature probe.

Call factory for assistance
Abnormally high
accumulator
value(s) factors

Check Uncorrected, Corrected and Meter Drive factors are proper.

Make sure that the index- Magnet/ reed switch is operating properly.

Call factory for assistance.
Abnormally low or no
accumulator value(s)

Check Uncorrected, Corrected and Meter Drive factors are proper.

Check instrument configuration to see if Meter rotation is proper
(clockwise or counter-clockwise, optical index only).

Set “Meter Speed” to “Fast” (optical index only).

Check to see the index is not binding or gears are not slipping.

Check wiring between index reed switch and the main board.

Replace index or reed switch

Call factory for assistance
When calling the factory or your area representative for further troubleshooting, please have the
following information ready:
Customer Information
1. Name(s)
2. Company
3. Phone Number(s)
4. Location (site I.D.)
Hardware Information
1. Model of Instrument
2. Instrument Firmware Version
3. Battery Voltage.
4. Instrument Serial Number
5. Date of Manufacture
6. Transducer Serial Number(s) (If Applicable)
7. Any externally connected devices
8. Phone Number (If Applicable)
9. Most Recently Printed IOR Report(If Applicable)