Hall Research VHD-180 - Manual (Page 11)

PC / HDTV to TV Scan Converter
9
4. Free PC Control Software
Hall Research makes available on line free RS-232 PC control software
for the VHD-180. Please visit the product’s page on
www.hallresearch.com to obtain your software.
5. Troubleshooting
There are no field serviceable parts or circuits in the device. If you
think that the device is malfunctioning, please first try to reset to
factory default settings by pressing functions 3 and 14 on the remote
(V-Reset................................................................................. & Default)
Contacting Hall Research
If you determine that your scaler is malfunctioning, do not attempt to
repair the unit. Contact Hall Research Technical Support department at
714-641-6607.
Before you do, make a record of the history of the problem and a
complete problem description.
If you need to transport or ship your Scaler:
Package it carefully. We recommend that you use the original
container.
Contact Hall Research to get a Return Authorization (RMA) number.