Hall Research SC-CSV-HDMI - Manual (Page 10)

Model SC-CSV-HDMI
8
4. Troubleshooting
There are no field serviceable parts or circuits in the device. If
you think that the device is malfunctioning (or you have no
picture output), please first try to reset to factory default settings.
4.1 Contacting Hall Research
If you determine that your SC-CSV-HDMI is malfunctioning, do
not attempt to repair the unit. Contact the Hall Research
Technical Support department at 714-641-6607.
Before you do, make a record of the history of the problem.
We will be able to provide more efficient and accurate
assistance if you have a complete description.
4.2 Shipping and Packaging
If you need to transport or ship your unit:
• Package it carefully. We recommend that you use the
original container.
• Before you ship the units back to Hall Research for repair or
return, contact us to get a Return Authorization (RMA)
number.