ENMET ISA-40 - Manual (Page 18)

ENMET Corporation ISA-40 Oxygen Monitor
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7.2 Return for Repair
ENMET instruments may be returned to the factory or any one of our Field Service Centers for regular repair service
or calibration. The ENMET Repair Department and Field Service Centers also perform warranty service work.
There is a Repair Return Form on the last page of this manual. This form can be copied or used as needed.
When returning an instrument to the factory or service center for service, paperwork must be included which contains
the following information:
q
A purchase order number or reference number.
q
A contact name with return address, telephone and fax numbers
q
Specific instructions regarding desired service or description of the problems being encountered.
q
Date of original purchase and copy of packing slip or invoice for warranty consideration.
q
If a price estimate is required, please note it accordingly and be sure to include a fax number.
Providing the above information assists in the expedient repair and return of your unit.
Failure to provide this information can result in processing delays.
ENMET charges a one hour minimum billing for all approved repairs with additional time billed to the closest tenth of
an hour. All instruments sent to ENMET are subject to a minimum $30 evaluation fee, even if returned unrepaired.
Unclaimed instruments that ENMET has received without appropriate paperwork or attempts to advise repair costs
that have been unanswered, after a period of 60 days, may be disposed of or returned unrepaired COD with the
evaluation fee.
Service centers may have different rates or terms. Be sure to contact them for this information.
Repaired instruments are returned by UPS/RPS surface and are not insured unless
otherwise specified. If expedited shipping methods or insurance is required, it must be
stated in your paperwork.
Note: Warranty of customer installed components.
If a component is purchased and installed in the field, and fails within the warranty term, it can be returned to
ENMET and will be replaced, free of charge, per ENMET’s returned goods procedure.
If the entire instrument is returned to ENMET Corporation with the defective item installed, the item will be
replaced at no cost, but the instrument will be subject to labor charges at half of the standard rate.