Digiframe DF-SC6402 - Manual (Page 18)

17
7. Troubleshooting
If you have problems with the operation of the product, please check the
following troubleshooting hints.
7.1 Frequently asked Questions
Question:
There are strange lines on the scanned image, or the
image is not clear.
Answer: Check the following:
Are there scratches on the original, or is the original
clean? Remove any stains or dust from the original before
scanning.
Has the scanner been used for a long period of time
without cleaning and calibration? Follow the instructions
for "Cleaning the Scanner" and “Calibrating the
Scanner", and then try again.
Question: The original gets stuck halfway in the feeding slot.
Answer: Press the Power button. The scanner will back out the
original so you can remove the jammed original from the
output slot.
Question: The status indicator blinks rapidly and no scan is
possible.
Answer: Check the following:
Is the memory card inserted properly into the memory
card slot? Re-insert the card and try again.
Is the SD card locked (set to write-protect)? Unlock the
card.
Is the memory card full? The indicator blinks when the
free space on the memory card is below 1MB. Use another
card if necessary.
Make sure the memory cards are in FAT or FAT32 file
formats only, not NTFS or any other file format.
Did you insert the next original before the scanning
process of the previous one was completed? Power the
scanner off and back on and try again. Make sure that you
scan the next original only after the scanning process of
the previous one has completed.
Does the length of the original exceed the maximum
acceptable size?