Dacor EF36IWF - Manual (Page 16)

14
Warranty and Service
Getting Help
Before you request service, please review the Before You Call for
Service section of this manual. If you have performed the checks
in the Troubleshooting Guide and the problem has not been rem-
edied, please contact the Dacor Customer Service Team. Before
requesting service, become familiar with the warranty terms and
conditions on this page.
For warranty repairs, call:
Dacor Distinctive Service:
Phone: (877) 337-3226 (U.S.A. and Canada)
Business Hours: 6:00
a
.
m
. - 4:00
p
.
m
. Pacific Time
For a list of Dacor service agents for non-warranty repairs:
Dacor Customer Service:
Phone: (800) 793-0093 (U.S.A. and Canada)
Business Hours: 6:00
a
.
m
. - 5:00
p
.
m
. Pacific Time
Contact us through our web site at:
www.Dacor.com
At Dacor, we believe that our quality of service equals that of our
product. Should your experience with our service network or prod-
uct be different, please contact our customer service team and
share your encounter with us. We will do our utmost to resolve the
situation for you and deliver on our Dacor promise. If you need
anything clarified, just let us know.
Warranty
What is Covered
CERTIFICATE OF WARRANTIES DACOR REFRIGERATORS
WITHIN THE FIFTY STATES OF THE U.S.A., THE DISTRICT OF
COLUMBIA AND CANADA*:
FULL ONE YEAR WARRANTY
One (1) year - From the date of original retail purchase, any part
that fails in normal home use will be repaired or replaced free of
charge. Ice Maker - When purchased with the refrigerator and
installed by the dealer the ice maker will be considered part of the
refrigerator for warranty purposes.
LIMITED WARRANTY
In the second through fifth years from the date of purchase, when
this major appliance is operated and maintained according to
instructions attached to or furnished with the product, Dacor will
pay for factory specified parts and repair labor costs to correct
defects in materials or workmanship in the sealed refrigeration
system. These parts are; compressor, evaporator, condenser,
dryer and connecting tubing. Service must be provided by a Dacor
designated service company.
30 day limited warranty on water filter. For 30 days from the date
of purchase, when this filter is operated and maintained according
to instructions attached to or furnished with the product, Dacor
will pay for replacement parts to correct defects in materials and
workmanship.
NOTE: The full warranty and the limited warranties apply when
the refrigerator is located in the United States or Canada.
Refrigerators located elsewhere are covered by the limited
warranties only including parts that fail during the first year.
*Warranty is null and void if non-CSA approved product is trans-
ported from the U.S.
LIMITATIONS OF LIABILITY
The warrantor shall not be liable for any incidental or conse-
quential damages, including food or medicine loss. Some states
do not allow the exclusion or limitation of consequential damages,
so the above limitation or exclusion may not apply to you.
What is Not Covered
Service calls to correct the installation of your major appliance, 1.
to instruct you on how to use your major appliance, to replace
or repair house fuses, or to correct house wiring or plumbing.
Service calls to repair or replace appliance light bulbs, air
2.
filters or water filters. Consumable parts are excluded from
warranty coverage.
Repairs when your major appliance is used for other than
3.
normal, single-family household use or when it is used in a
manner that is contrary to published user or operator instruc-
tions and/or installation instructions.
Damage resulting from accident, alteration, misuse, abuse,
4.
fire, flood, acts of God, improper installation, installation not
in accordance with electrical or plumbing codes or use of
consumables or cleaning products not approved by Dacor.
Cosmetic damage, including scratches, dents, chips or other
5.
damage to the finish of your major appliance, unless such
damage results from defects in materials or workmanship and
is reported to Dacor within 30 days from the date of purchase.
Any food or medicine loss due to refrigerator or freezer
6.
product failures.
Costs associated with the removal from your home of your
7.
major appliance for repairs. This major appliance is designed
to be repaired in the home and only in-home service is
covered by this warranty.
Repairs to parts or systems resulting from unauthorized
8.
modifications made to the appliance.
Expenses for travel and transportation for product service
9.
if your major appliance is located in a remote area where
service by an authorized Dacor servicer is not available.
The removal and reinstallation of your major appliance if it is
10.
installed in an inaccessible location or is not installed in accor-
dance with published installation instructions.
Major appliances with original model/serial numbers that have
11.
been removed, altered or cannot be easily determined. This
warranty is void if the factory applied serial number has been
altered or removed from your major appliance.
The cost of repair or replacement under these excluded circum-
stances shall be borne by the customer.