Samsung Galaxy 5 i5503 - Manual (Page 93)

Troubleshooting 93
Others cannot hear you speaking on a call
Ensure that you are not covering the built-in •
microphone.
Ensure that the microphone is close to your mouth.
•
If using a headset, ensure that it is properly connected. •
Audio quality is poor
Ensure that you are not blocking the device's internal •
antenna.
When you are in areas with weak signals or poor
•
reception, you may lose reception. Move to another area
and try again.
When dialing from contacts, the call is not
connected
Ensure that the correct number is stored in the contact •
list.
Re-enter and save the number, if necessary.
•
Calls are being dropped
When you are in areas with weak signals or poor reception,
you may lose your connection to the network. Move to
another area and try again.
Outgoing calls are not connected
Ensure that you have pressed the Dial key. •
Ensure that you have accessed the right cellular network. •
Ensure that you have not set call barring for the phone •
number you are dialing.
Incoming calls are not connected
Ensure that your device is turned on. •
Ensure that you have accessed the right cellular network. •
Ensure that you have not set call barring for the •
incoming phone number.