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Samsung Galaxy 5 i5503 User Manual

Page 92

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Troubleshooting

92

Your device freezes or has fatal errors

If your device freezes or hangs, you may need to close

programs or reset the device to regain functionality. If

your device is frozen and unresponsive, press and hold the

Volume key up and [

] simultaneously for 8-10 seconds.

The device will reboot automatically.
If this does not solve the problem, perform a factory data

reset.

In Idle mode, open the application list and select

Settings

Privacy

Factory data reset

Reset

phone

Erase everything.

When the device is turned off, simultaneously press the

Volume key up and down, and then press [

]. When

an exclamation mark appears, press the Home key to

reboot.

The touch screen responds slowly or

improperly

If your device has a touch screen and the touch screen is

not responding properly, try the following:

Remove any protective covers from the touch screen.

Protective covers may prevent the device from

recognising your inputs and are not recommended for

touch screen devices.
Ensure that your hands are clean and dry when tapping

the touch screen.
Restart your device to clear any temporary software

bugs.
Ensure that your device software is upgraded to the

latest version.
If the touch screen is scratched or damaged, take it to

your local Samsung Service Center.

This manual is related to the following products: