Troy-Bilt 12097 - Manual (Page 20)

CUSTOMER SERVICE INFORMATION
Owner Registration Card
Please fill out and mail the enclosed owner
registration card. The purpose of this card is
to register each unit at the factory so that we
can provide you with warranty benefits and in­
formational bulletins.
Warranty Service
The warranty statement is included in the unit’s literature
package.
Model/Serial Numbers
A Model/Serial Numbers decal is located on the handlebar.
For ready reference, record these numbers in the spaces
below.
Date of Purchase:__________________________________
Model Number:____________________________________
Serial Number:_____________________________________
Authorized Dealer information
If you purchased your unit from an authorized dealer, record
the dealer’s address and phone number below for ready refer­
ence:
Dealer Name:,
Address:____
Phone:______
IMPORTANT:
Left and right sides of the unit are determined by standing
behind the unit, in the operator’s position, and facing in the
direction of forward travel.
NOTICE:
We reserve the right to change specifications, add im­
provements or discontinue the manufacture of any of our
equipment without notice or obligation to purchasers of our
equipment.
Customer Service and Technical Service
If you have questions or problems with the
unit, contact your local dealer or the factory.
(When calling or writing, provide the
Model/Serial Numbers of the unit.)
Replacement Parts
Factory specified replacement parts are
available from your authorized dealer or di­
rectly from the factory. When ordering
parts, be sure to provide the following:
• Model/Serial Numbers of the unit.
• Part number of the part needed.
• Part Description.
• Quantity needed.
NOTE: All replacement parts must conform
to our rigid quality specifications. Although
some replacement parts we provide may vary slightly in
shape, color or texture from the original parts, any variations
will not affect the fit or performance of these parts on your
unit.
Engine Service and Repair
For engine service or repair, contact your
nearest authorized engine dealer (look in the
Yellow Pages under “Engines-Gasoline”).
The engine is warranted by the engine man­
ufacturer. Any unauthorized work performed
on the engine during the warranty period
may void this warranty. For complete de­
tails on the engine warranty, refer to the
engine owner manual.
A WARNING
We urge using only genuine replacement parts, which
meet all the latest requirements. Replacement parts
manufactured by others could present safety hazards, even
though they may fit on the unit.
For customer assistance, contact your nearest authorized deaier or:
GARDEN WAY INCORPORATED • 1 Garden Way • Troy, New York 12180
Customer Service: 1-800-437-8686 • Technical Service: 1-800-520-5520 • Parts Service: 1-800-648-6776
• FAX: (518)391-7332 • WEBSITE: www.troybilt.com
Customer Service: (518) 391-7007
Outside the United States and Canada:
Technical Service: (518) 391-7008 • Parts Service: (518) 391-7006 FAX (518) 391-7332
1905504 Rev. A (5/00) Printed in U.S.A. © 2000 Garden Way Incorporated