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Troubleshooting, Video folder – Canon DVPC RECORDER 1 User Manual

Page 29

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Troubleshooting

Camcorder will not be recognized.

➝ A camcorder not supported by DV-PC Recorder is connected. Check if your camcorder is supported by DV-

PC Recorder (

6).

➝ Another device such as a CD-ROM drive or hard disk drive (or repeater/hub) is connected to the computer’s

IEEE1394 (DV) terminal. Do not connect any devices to the computer’s IEEE1394 (DV) terminal other than

the camcorder.

➝ More than one camcorder is connected to the computer’s IEEE1394 (DV) terminal. Connect only one

camcorder to the computer’s IEEE1394 (DV) terminal.

➝ The DV CONTROL function of the camcorder is set to [OFF]. Set the DV CONTROL function to [ON]. For

details, refer to the instruction manual of your camcorder.

Even though the dedicated driver (Canon Virtual VCR or AV/C Tape Recorder/Player) is

installed already, the [Found New Hardware Wizard] window appears when starting DV-

PC Recorder.

➝ When you change the computer’s IEEE1394 (DV) card and start DV-PC Recorder, Canon Virtual VCR or

AV/C Tape Recorder/Player will be detected as new hardware. Select [Install the software automatically

(Recommended)] and click [Next] to install the driver.

Cannot select a video folder.

➝ Only folders on a NTFS formatted hard disks can be selected as a video folder. You cannot select a folder on

FAT32 or FAT16 hard disks.

➝ Removable disks or network drives cannot be selected as a video folder.

Recording will not start even when pressing the start/stop button on the camcorder.

➝ The start/stop button on the camcorder is locked. Unlock the button.

[

] appears on the camcorder screen and recordings cannot be made.

➝ Free hard disk space is less than 0.5 GB. Change the video folder.
➝ The [Option settings] window is open, or performance check is being carried out. Close the window.
➝ The sequence number of the file exceeds the maximum value (e.g. “DVPC9999999.avi”). Change the video

folder or the file name.

➝ The camcorder is in use with another software. Close the software.
➝ The camcorder does not recognize DV-PC Recorder. Close DV-PC Recorder and restart it.

Recording on the hard disk stops in the middle of the recording.

➝ The hard disk capacity is insufficient. Delete files to make space available, or select a video folder on a hard

disk with sufficient capacity.

The recorded picture is lacking.

➝ The recording speed of the hard disk is insufficient. Make a performance check (

18). We recommend

defragmenting the drive before you start recording.

➝ A program other than DV-PC Recorder is started. Close all programs other than DV-PC Recorder before

recording. If an anti-virus software is activated, deactivate it.

➝ The processing capacity of your computer is insufficient. Set the preview size to [Small] or [No preview] (

17).