Verity Audio Fidelio - Manual (Page 8)

Fidelio Encore Owner’s Manual
R.4.0 January 2005
VERITY AUDIO PAGE 8
Attempting to repair the product by non-
authorize technicians may void the warranty
Maintenance
20.21.a.b.i.ii.iii.iv.v.(1)(2)(3)Verity Audio products are offering
years of trouble-free performance. If for any reason, your
speaker needs servicing, contact your authorized Verity Audio
dealer or call the Verity Audio service department at (418) 682-
9940 (North America) or email us at [email protected].
Help is available from Monday through Friday from 9:00 A.M.
to 5:00 P.M. Eastern Standard Time (EST), except on holidays.
If you seem to have an operational problem, try to solve it by
referring to the information in the Troubleshooting section of
this manual. If you cannot quickly resume normal operation,
contact Verity’s experienced support personnel at the above
phone number.
Before contacting your Verity Audio authorized service
representative, make sure you have the following information
in hand.
O Serial numbers
O Place of purchase
O Nature of the problem
O Steps you have taken to solve the problem and the obtained results
A return authorization number is required for servicing any of
our products and it should be clearly identified on the
packaging before any shipment to our facilities. Every unit
shipped without return authorization number will be returned
to sender.
Troubleshooting
This section describes how to solve common problems you may
encounter when using your loudspeakers. Many problems have
simple solutions, so try these suggestions before you call your
dealer or Verity Audio support (see the Maintenance section of
this manual).
This section contains problems and solutions related to the
operation of your hardware. Try the solutions in the order listed
within each section.
OPERATIONAL PROBLEMS
Make sure:
1. all your audio apparatuses are plugged into a power source
and turned on. Their respective power light indicators
should be on;
2. every interconnect cable is connected properly and firmly;
3. every interconnect cable conduct signal normally;
4. your audio equipment selectors and controls are suitably
adjusted (source selector, volume control(s), mute selector,
etc.);
5. your software (CD, LP, Tape etc.) is properly installed and
currently running;
6. the connections are secure and there are no leads touching
each other. See the Installation section for details about
connecting your loudspeaker.
SONIC PROBLEMS
Make sure:
1. every transducer is currently working and that none of them
seems to make any abnormal noises;
2. all polarities are respected and that all cables are properly
installed;
3. every transducer is properly sealed and that no air leak
seems to occur around the transducers while playing.
The sonic performance is closely related to your room inherent
characteristics, your speaker positioning and your ancillary
equipment. We recommend that you experiment with these to
find the best solution. For help, contact your dealer or your
Verity Audio service representative at (418) 682-9940 or email
us at [email protected].
Customer Support
Verity Audio provides customer support and service for all
Verity Audio products. If you have any questions regarding
your new loudspeaker, call the Verity Audio help desk at (418)
682-9940 or email us at [email protected]. Help is
available Monday through Friday from 9:00 A.M. to 5:00 P.M.
Eastern Standard Time (EST), except on holidays
If you seem to have an operational problem, try to solve it by
referring to the information in the Troubleshooting section. If
you cannot quickly resume normal operation, contact your
dealer or Verity’s experienced support personnel at the help
desk