Sure Heat VFMP Vent-Free - Manual (Page 11)

TROUBLESHOOTING
Problem Cause Corrective Action
• No Pilot ignition - pilot valve not on - turn valve to "PILOT" and depress,
keep match near pilot burner until
ignition.
- gas line not clear - inspect supply lines for tube kinks or
obstructions.
- air in gas line - turn valve to "PILOT" and depress,
keep match near pilot burner until
ignition.
- allow air to purge through the line,
may take up to (5) minutes.
- no gas supply to fireplace - check to see if the fireplace is hooked
to the gas supply.
- no L.P. gas - fill tank
- main shutoff valve closed - turn valve on
• Inadequate flame - valve partially closed - open valve fully
- gas line obstruction - inspect burner for tube kinks or
obstructions.
• Unit shuts off - thermocouple is overheating - reposition logs to keep main burner
flame off the thermocouple assembly.
- ODS needs to be cleaned - Please see the maintenance section
on how to properly clean the ODS.
• Unit ON/OFF issues - unit will not turn "ON" - After the pilot has been lit make sure
to wait 2-3 minutes for flame to
appear.
- make sure to only press button on
remote ONCE and wait for soft beep
and the flame will appear.
- unit will not turn "OFF" - make sure to only press the button on
remote ONCE, wait for soft beep, after
5 seconds the flame will go out and
the unit will be "OFF" but the pilot light
will still be "ON".
- if you want to completely turn "OFF"
the unit make sure to turn the pilot
control knob to "OFF" and the remote
sensor switch to "OFF".
• Remote control - low battery detection - when the transmitter/receiver
transmitter/receiver (transmitter/receiver) batteries are low, depressing the
ON/OFF key the light intensity of
the LED is weak to alert of a low
battery condition before losing
battery power at all. As soon as the
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