StarTech.com SV565UTPDUV Manual - Manual (Page 13)

Instruction Manual
11
PROBLEM CAUSE SOLUTION
All LEDs on
both the local
and remote
extenders are
on, but the USB
device does not
operate correctly
or is detected
as an “Unknown
Device” in the
operating system
• The USB device is
malfunctioning.
• The computer does
not recognize the USB
device.
• The application
software for the
device is not
operating.
• The KVM extender
product is
malfunctioning.
1. Disconnect the KVM extender
product from the computer.
2. Connect the USB device directly
to the USB port on the computer.
3. If the device does not operate
properly, consult the user
documentation for the USB
device.
4. Update your system BIOS,
chipset or USB Host controller
drivers from your System/
Motherboard manufacturer’s
website.
5. Make sure the operating system
has all the latest updates
installed.
6. If the device operates properly
when directly connected to
the computer, connect another
device (of a different type) to the
KVM extender product. Connect
the KVM extender product to the
computer.
7. If the second device does not
operate, the KVM extender
product may be malfunctioning.
Contact Technical Support for
assistance.
8. If the second device does
operate properly, the first device
may not be
Blinking Video on
the Sink (Monitor)
• A poor quality or
damaged Cat 5e
cable is being used.
• The cabling is coiled.
1. Remove all loops in the Cat 5e
cable.
2. Confirm extender operation with
a Cat 5e patch cable.