Ram Trucks 2012 Chassis Cab - Warranty Manual - Manual (Page 35)

• If you request a documents-only review, an
NCDS panel will review and decide your case.
Neither you, the dealer nor Chrysler need be
present.
• NCDS will send you a written Statement of De-
cision. This statement will include the decision,
any action to be taken by the dealer or Chrysler
and the time by which the action must be taken.
The decision will be binding on the dealer and
Chrysler but not on you unless you accept the
decision.
• If any action is required on the part of the dealer
or Chrysler you will be contacted within ten (10)
days after the date by which the dealer or
Chrysler must act to determine whether perfor-
mance has been rendered.
• The entire dispute settlement process will nor-
mally take no longer than 40 days.
• The CAP dispute settlement procedure does not
take the place of any state or Federal legal rem-
edies available to you. Whether or not you de-
cide to submit your dispute to the Process, you
are free to pursue other legal remedies.
D. Notice Under State Lemon Laws
Some states have laws allowing you to get a
replacement truck or a refund of the truck’s pur-
chase price under certain circumstances. These
laws vary from state to state. If your state law
allows, Chrysler requires that you first notify us
in writing of any service difficulty that you may
have experienced so that we can have a chance
to make any needed repairs before you are eli-
gible for remedies provided by these laws.
HOW TO DEAL WITH WARRANTY PROBLEMS
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