Ram Trucks 2012 Chassis Cab - Warranty Manual - Manual (Page 31)

6.4 Getting Service Under the Federal
Emission Performance Warranties
A. Steps You Can Take, and How to Get More
Information
To get warranty service -- even if you’re travel-
ing -- take your truck to any Chrysler, Dodge,
Jeep or Ram dealer. (Chrysler recommends that
you take your truck to a dealer who sells the
same make of truck as yours.) That dealer will
perform any warranty service without charging
you for diagnosis, parts or labor.
If you think your dealer has wrongly denied
you emission-warranty coverage, follow the
steps described in 7.1. Chrysler will reply to you
in writing within 30 days after receiving your
complaint (or within the time limit required by
local or state law). If the owner is not notified
within 30 days that a warranty claim is denied,
the manufacturer must repair the truck free of
charge.
If you want more information about getting
service under the Federal Emission Warranty or
the Performance Warranty, or if you want to
report what you think is a violation of these
warranties, you can contact:
Manager, Certification and Compliance
Division Warranty Claims
Environmental Protection Agency
1200 Pennsylvania Avenue, NW
Mail Code 6403J
Washington, D. C. 20460
HOW TO GET WARRANTY SERVICE
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