Ram Trucks 2012 Chassis Cab - Warranty Manual - Manual (Page 32)

7. How to Deal with Warranty
Problems
7.1 Steps to Take
A. In General
Normally, warranty problems can be resolved by
your dealer’s sales or service departments.
That’s why you should always talk to your deal-
er’s service manager or sales manager first. But
if you’re not satisfied with your dealer’s re-
sponse to your problem, Chrysler Group LLC
(
ЉChryslerЉ) recommends that you do the follow-
ing:
Step 1:
Discuss your problem with the owner or general
manager of the dealership.
Step 2:
If your dealership still can’t resolve the problem,
contact the Chrysler Customer Assistance Center.
You’ll find the address in section 7.2.
B. What Chrysler Will Do
Once you have followed the two steps described
in 7.1(A), a Chrysler representative at Chrysler
headquarters will review your situation. If it’s
something that Chrysler can help you with,
Chrysler will provide your dealer with all the
information and assistance necessary to resolve
the problem. Even if Chrysler can’t help you,
Chrysler will acknowledge your contact and ex-
plain Chrysler’s position.
HOW TO DEAL WITH WARRANTY PROBLEMS
30