Ram Trucks 2012 Chassis Cab - Warranty Manual - Manual (Page 33)

C. If Your Problem Still Isn’t Resolved For
Customers Residing in Arkansas, Idaho,
Kentucky and Minnesota ONLY:
(NOTE: This Process is not available for resi-
dents of other states.)
If you can’t resolve your warranty problem after
following the two steps described in 7.1(A), and
you live in Arkansas, Idaho, Kentucky or Min-
nesota ONLY, you can contact the Chrysler
Group LLC Customer Arbitration Process in
your area.
You may obtain a brochure describing Chrysler
Group LLC’s Customer Arbitration Process, in-
cluding an application, by calling 1-866-726-
4636. This service is strictly voluntary, and you
may submit your dispute directly to the Cus-
tomer Arbitration Process (CAP) at no cost. The
CAP is administered by an independent dispute
settlement organization and may be contacted in
writing at the following address:
National Center for Dispute Settlement
Chrysler Group LLC
Customer Arbitration Process
P.O. Box 727
Mt. Clemens, MI 48046
The CAP reviews only vehicle disputes involving
Chrysler Group LLC (
ЉChryslerЉ) Limited War-
ranty or a Chrysler / Mopar Part Limited War-
ranty. The CAP does not review disputes involv-
ing the sale of a new or used vehicle, personal
injury/property damage claims, disputes relating
to design of the vehicle or part, or disputes
which are already the subject of litigation.
HOW TO DEAL WITH WARRANTY PROBLEMS
31