Pro Boat PRB3400 - Manual (Page 11)

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not responsible for merchandise until it arrives
and is accepted at our facility. A Service Repair
Request is available at www.horizonhobby.com on the
“Support” tab. If you do not have internet access, please
include a letter with your complete name, street address,
email address and phone number where you can be
reached during business days, your RMA number, a list
of the included items, method of payment for any non-
warranty expenses and a brief summary of the problem.
Your original sales receipt must also be included for
warranty consideration. Be sure your name, address, and
RMA number are clearly written on the outside of the
shipping carton.
Warranty Inspection and Repairs
To receive warranty service, you must include
your original sales receipt verifying the proof-of-
purchase date. Provided warranty conditions have been
met, your Product will be repaired or replaced free of
charge.
Repair or replacement decisions are at the sole
discretion of Horizon Hobby.
Non-Warranty Repairs
Should your repair not be covered by warranty
the repair will be completed and payment will
be required without notification or estimate of
the expense unless the expense exceeds 50% of
the retail purchase cost. By submitting the item for
repair you are agreeing to payment of the repair without
notification. Repair estimates are available upon request.
You must include this request with your repair. Non-
warranty repair estimates will be billed a minimum of ½
hour of labor. In addition you will be billed for return
freight. Please advise us of your preferred method of
payment. Horizon accepts money orders and cashiers
checks, as well as Visa, MasterCard, American Express,
and Discover cards. If you choose to pay by credit card,
please include your credit card number and expiration
date. Any repair left unpaid or unclaimed after 90 days
will be considered abandoned and will be disposed of
accordingly.
Please note: non-warranty repair is
only available on electronics and model engines.
Electronics and engines requiring inspection or repair
should be shipped to the following address:
Horizon Service Center
4105 Fieldstone Road
Champaign, Illinois 61822
All other Products requiring warranty inspection or
repair should be shipped to the following address:
Horizon Product Support
4105 Fieldstone Road
Champaign, Illinois 61822
P lease call 877-504-0233 with any questions or
concerns regarding this product or warranty.
Safety, Precautions, and Warnings
As the user of this product, you are solely responsible
for operating it in a manner that does not endanger
yourself and others or result in damage to the product
or the property of others.
Carefully follow the directions and warnings for this and
any optional support equipment (chargers, rechargeable
battery packs, etc.) that you use.
This model is controlled by a radio signal that is subject
to interference from many sources outside your control.
This interference can cause momentary loss of control
so it is necessary to always keep a safe distance in all
directions around your model, as this margin will help to
avoid collisions or injury.
• Always operate your model in an open area away from
people.
• Avoid operating your model where injury or damage
can occur.
• Never operate the model out in populated areas for
any reason.
• Never operate your model with low transmitter
batteries.
• Carefully follow the directions and warnings for
this and any optional support equipment (chargers,
rechargeable battery packs, etc.) that you use.
• Keep all chemicals, small parts and anything electrical
out of the reach of children.
• Moisture causes damage to electronics. Avoid
prolonged water exposure to all equipment not
specifically designed and protected for this purpose.