On Networks PL500P User Manual - Manual (Page 15)

Troubleshooting
15
Powerline PL500 Series Adapter
- Move the Powerline adapter to an outlet that is closer to the computer or devices.
- If you set a private encryption key, make sure that all Powerline devices are using the
same encryption key.
- If the problem occurred after you set the encryption key, reset each device to its
factory default settings. Then try setting the encryption key again.
• Amber or red. Move the Powerline adapter to another electrical outlet with a faster
connection.
Ethernet LED Is Off
The Powerline adapter does not detect an Ethernet connection.
• If your Powerline adapter is connected to the LAN port of your router, make sure that:
- Your router and modem are turned on.
- The computer connected directly to the router can access the Internet.
• If your Powerline adapter is connected to a computer, game console, Blu-ray player,
or other device, make sure that:
- The device is turned on.
- The Powerline adapter is securely connected to the device with an Ethernet cable.
• Press the Factory Reset button on each Powerline adapter for 2 seconds to return
the device to its factory default settings.