Cisco Level Two Technical Support for BBSM Document ID: 15942 User Manual
Page 9
Open the BBSM Dashboard >
WEBConfig.
1.
Change all the address information on the
relevant tabs for the DHCP scope and
switches.
2.
Apply the changes, and then close the
WEBConfig page.
3.
Verify the DNS server address and change
this information if necessary.
Note: See the URL Error Page Resolution
1 instructions, in this document.
4.
Verify the Proxy Server LAT settings and
change this information if necessary.
Note: See the IIS Proxy LAT Tables Setup
procedure in this document.
5.
RME 19+7 − "Sorry, a network error has occurred" Error Message
Symptoms
The user is unable to access the BBSM start page and receives
the RME 19+7 error message.
Cause 1
The user attempts to connect to BBSM through an unsupported
switch or though a switch that has not been set up within
BBSM.
Resolution
1
Verify that all switches on site are on the supported
hardware list and are correctly set up in BBSM.
1.
From the desktop, navigate to the BBSM Dashboard >
WEBConfig > Switches.
You can also access this from http://
2.
Ping the IP address of all switches in order to verify
connectivity.
3.
Verify the correct configuration of the switches with
Telnet.
4.
Correct any information and add any necessary switch
information to the WEBConfig pages.
5.
Continue with Cause 2.
6.
Note:
The port map could need to be updated if any changes were
made to the switch information.
Cause 2
A previously generated port map has been corrupted. One or
more switches were added to this site, and the port map was not
updated or a port map was never generated for this site.
Resolution
2
Update or generate the port map with these instructions:
From the desktop, navigate to BBSM Dashboard >
WEBConfig > Switches.
1.
Cisco − Level Two Technical Support for BBSM