Cisco Level Two Technical Support for BBSM Document ID: 15942 - Manual (Page 8)

"check out" the technician.
Note:
It is useful to request a print out of the BBSM
room charge for future use. The property staff can
then delete the charges to the guest folio created
by the test.
End Users Redirected to RadiusClearFail.asp
Symptoms The client gets redirected to the radiusclearfail.asp
screen over and over again.
Cause
Remote Authentication Dial−In User Service
(RADIUS) is not correctly configured on the
BBSM server.
Resolution
Verify that you can ping the RADIUS
server(s) IP address from the BBSM
server. 1.
Verify that the RADIUS server is
configured with the same shared secret or
password as the WEBConfig RADIUS
server page. 2.
Verify that the port setting on the BBSM
WEBConfig > RADIUS server page is
set to the same port the RADIUS server
uses. The default RADIUS port is1645. 3.
Verify that the RADIUS server is
configured to accept RADIUS requests
from this site. 4.
Verify that the user account is set up and is
active on the RADIUS server. 5.
Verify that the BBSM server uses the
correct page set for the MDU/RADIUS
configuration. 6.
Regroom Problems
Symptoms Immediately after a site regroom, the BBSM
network no longer functions correctly.
Cause
A regroom occurs when all IP addresses are
changed on a site. It is possible for this to occur
because the ISP has changed or more IP addresses
are needed. Therefore the ISP sent a new IP
scheme. If a regroom is performed incorrectly or
incompletely, problems occur.
Resolution Verify the WEBConfig information and change
this information if necessary:
Cisco − Level Two Technical Support for BBSM