Cisco Level Two Technical Support for BBSM Document ID: 15942 - Manual (Page 6)

field.
Click Update.
3.
Cause 2 The user normally connects to the Internet through
their corporate network, which is behind a firewall.
Resolution
2 In this instance, users must tunnel into their
corporate network in order to receive e−mail. See
Resolution 1 in order to only allow the users to
send mail.
IIS Proxy LAT Setup (BBSM 5.0 only)
Proxy Local Address Tables (LAT) add routes to the RRAS tables. These LAT table settings are needed for
proper BBSM operation.
Symptoms
Clients are only able to connect with the
Proxy Server.
•
Clients are able to ping the external
Network Interface Card (NIC), but not the
internal NIC.
•
Clients are unable to access the Report
pages from the internal NIC, but can reach
the pages from the external NIC.
•
The client gets a Page cannot be
displayed error message with no proxy
setup in the browser.
•
Cause The LAT tables in IIS under Web Proxy are not set
up correctly.
Resolution
Click Start > Programs > Microsoft
Proxy Server > Microsoft Management
Console. 1.
In the left window, click + , the plus sign,
next to BBSM. 2.
Right−click Web Proxy and choose
Properties. 3.
With the Service tab selected, click the
Local Address Table button. 4.
Click the Construct Table button. 5.
Uncheck the Add the private ranges box. 6.
Make sure Load from NT Internal
Routing Table and Load known address
ranges from all IP Interface cards are
both selected. 7.
Click OK. 8.
Click OK again in order to confirm
changes to the LAT tables. 9.
Make sure the ranges now include:
Internal network IP addresses External 10.
Cisco − Level Two Technical Support for BBSM