Chauvet Q-WASH 360Z-LED - Manual (Page 23)

Technical Information
Q-Wash 360Z-LED User Manual Rev. 01g -19-
Troubleshooting Guide
Symptom Cause(s) Action(s)
Fixture is on
LEDs are off
Fixture defaulted Configure fixture’s parameters
Faulty LED board
Send unit for repair
Faulty LED Driver board
Faulty LED Control board
Faulty Display board
Fixture and LEDs are on
Head fan is off Faulty head fan Replace head fan
Faulty sensor or wiring Verify temperature sensor and wiring
Fixture and LEDs are on
Zoom is inactive
Faulty wiring Verify wiring
Faulty zoom servo
Send unit for repair Faulty LED Control board
Faulty Display board
Pan movement problem
Faulty sensor Replace sensor
Faulty pan belt Replace pan belt
Faulty pan motor Replace pan motor
Faulty Display board Send unit for repair
Tilt movement problem
Faulty tilt sensor Replace tilt sensor
Faulty tilt belt Replace tilt belt
Faulty tilt motor Replace tilt motor
Faulty Display board Send unit for repair
Circuit breaker/fuse
keeps tripping/blowing Excessive circuit load Reduce total load placed on the electrical circuit
Short circuit along the power wires Check electrical wiring
Fixture does not power
up
No power Check for voltage on outlet
Loose or damaged power cord Check power cord
Blown fuse Replace fuse
Faulty internal power supply Send unit for repair
Fixture does not respond
to wired DMX or
responds erratically
Wrong DMX addressing Check unit addressing
Damaged DMX cables Check DMX cables
Wrong polarity on the controller Check polarity switch settings on the controller
Loose DMX cables Check cable connections
Non DMX cables Use only DMX compatible cables
Bouncing signals Install terminator as suggested
Long cable / low level signal Install an optically coupled DMX splitter before a
long section of cable or right after the fixture with
the strong signal
Too many fixtures Install an optically coupled DMX splitter after unit
#32
Interference from AC wires Keep DMX cables separated from power cables
or fluorescent/black lights
Faulty Display board Send unit for repair
If you still experience technical problems after trying the above solutions or if you
need to send the unit for repair, contact CHAUVET® Technical Support.