iStorage diskAshurDT Manual - Manual (Page 18)

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Troubleshooting
This section contains troubleshooting information for the diskAshur DT. If
you encounter any of the following problems when using the diskAshur DT, refer to
the corresponding answers.
Q: How do I use the diskAshur DT the first time?
A: You can use it in one of the following ways:
Enter the Admin Mode with • 123456 (default administrator password),
and then you are able to change the Admin Password or create a User
Password
Directly enter the Secure User Mode with • 123456 (default Admin Password)
to use the diskAshur DT
Q: I enter the drive with the default password but am not able to change the
code. Why?
A: You are entering the drive using the Admin password. This code can only be
changed from the Admin mode.
Q: What can I do if I forget the User Password?
A: Use your Admin Password to enter Admin Mode, and then create another
User Password in Admin Mode.
Q: What can I do if I forget the Admin Password?
A: There is no other way to retrieve the Admin Password except a complete reset
of the diskAshur DT. After a complete reset, all data will be lost and you will need
to initialize, allocate and format the diskAshur DT manually. Then you will be able
to use the default Admin Password 123456.