DVIGear DVI-3331a - Manual (Page 13)

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The Output Menu allows user selection of the desired output resolution. For best
results, it is usually recommended to set the unit’s output resolution to match the
native resolution of the connected display. Please consult your owner’s manual
in order to determine your display’s native resolution. Keep in mind that selecting
an output resolution that is not supported by your display can cause an apparent
malfunction.
The OSD Menu allows you to customize the way the On-Screen Display appears
when it has been accessed.
The Info Menu contains technical information. If you have problems with this unit
and require assistance, a technician may ask you to read information from this
menu as part of the troubleshooting process.
6.0 TROUBLESHOOTING
In the event that the DVI-3331a Converter / Scaler does not appear to be
functioning properly, make certain that the source and all other devices connected
to the unit are functioning correctly by connecting each source device directly
to a compatible display using a short cable. If the signal is present under these
conditions, make certain that power is present to the scaler. Check that all
cables have no signs of damage, are well seated, and are of premium quality
as discussed in Section 4. As a final step, return the unit to the factory default
settings by pressing the RESET key on the IR Remote Control unit.
If the problem persists after trying the above suggestions, please contact your
dealer for additional assistance. If the dealer’s technical personnel are unable
to assist you, please contact DVIGear via telephone at 1.888.463.9927 (toll-free
for United States and Canada) or 1.770.421.6699. You may contact DVIGear by
e-mail at [email protected].