CLEAR Modem G Series User Guide - Manual (Page 26)

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Quick Tips (continued)
Unable to browse the internet?
Try moving the Modem to different locations until at least two LED lights are lit.
OTHERWISE, TRY THESE STEPS TO GET ONLINE
 Turn the Modem off for 15 seconds.
 Bypass any power strips and try a different power outlet.
 Connect the Modem directly to the computer, bypassing all routers.
Note: If you can connect to the internet after removing a router from your setup, refer to the router’s
manual for further assistance.
 Check the connection between the Modem and your computer, make sure the cable fits securely
in the port, and then restart your computer.
Connect to your home wireless network
 Connect one end of the Ethernet Cable to the Modem, and plug the other end into the internet port
of your wireless router (instead of your computer).
 Plug the Power Adapter into the wireless router.
 Configure your computer to connect to the wireless network – check your wireless router manual
for instructions.
Reset the Modem to the Factory Settings
 If you need to reset the Modem to the factory settings, you can.
Note: It is important to note that many device settings will be reset to the factory default settings. For
example, the password required to log in and manage your Modem will be reset to “CLEAR123”, the
factory default setting.
 Use a pin to press the Reset button close to the ethernet port (on the side of the Modem). Press
and hold the pin on the Reset button for at least 5 seconds. The Modem will be reset to the factory
settings and reboot.
Important Message from CLEAR
 If your browser is stuck on a message from CLEAR, follow the on-screen instructions in order to
view the message and provide any requested information.
 If your account is past due, click the option to make a payment. You also can make a payment
through our automated payment system, by calling 888-888-3113 and selecting option 2.