Kenmore ULTRASOFT 625.38888 - Manual (Page 22)

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SECTION 5
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SERVICE TECH. INFORMATION
A. TROUBLESHOOTING
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FACEPLATE
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1
Customer Assistance
I-a00-426-934S
Honirrafs-Waler. com
Keep this manual with your water softener. If repairs are needed, the service technician must have
the information on the following 8 pages. For telephone assistance, call toll free, 1-800-426-9345.
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LWAYS MAKE THESE INITIAL CHECKS FIRST
Does the time display show the correct time of
day?
- - If display is blank, check power source to the
softener.
- - If Set Time is displayed, power was off for over
68 hours. The softener resumes normal opera­
tion but regenerations may occur at the wrong
time.
- - If an error code (Example: Error #3) shows in
the faceplate display, go to AUTOMATIC ELEC­
TRONIC DIAGNOSTICS. (See page 5-2).
Plumbing bypass valve(s) must be fully in ser­
vice position.
The inlet and outlet pipes must connect to the
softener inlet and outlet respectively.
Is the transformer plugged into a "live",
grounded wall outlet, and the power cable fas­
tened securely to the controller?
R
I
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The valve drain hose must be free of kinks and
sharp bends, and not elevated over 8 ft. above the
floor.
Remove the top cover and salt tank cover.
Is there salt in the storage tank?
Is the brine tubing connected? (See water flow
diagrams).
Is the brine valve float set right? (See page 5-4).
Press the SELECT button two times to display
Settings menu. Move black bar to Hardenss and
press Select. Be sure it is the correct setting for the
household's water supply. (Make a hardness test
of the raw water and compare with the hardness
setting. Also test a soft water sample to verify if
a problem exists.) Press the SELECT button twice
more to return to normal operating display.
If you do not find the problem after making initial
checks, do the MANUAL INITIATED ELEC­
TRONIC DIAGNOSTICS, and the MANUAL AD­
VANCE REGENERATION CHECK.
5 - 1
Problems, Questions? Call 1-800-426-9345 Kenmore Water Line