Whirlpool EV130C - Manual (Page 10)

If you need service or assistance,
we suggest you follow these five steps:
1. Before calling for assistance...
Performance problems often result from little things
you can find and fix yourself without tools of any kind,
If electricity goes off:
Learn how long power will be off by calling the
power company
• If service is to be interrupted 24 hours or less, keep
freezer closed. Most food will stay frozen.
• If service is to be interrupted longer than 24 hours,
do this:
1. Remove all unfrozen food and store in a frozen
food locker. OR...
2. Place dry ice on top of food, using as large
pieces as possible. Protect your hands with
gloves when using dry ice.
3. If neither food locker storage or dry ice is avail­
able, use or can perishable food at once.
• The length of time food will stay frozen depends on
several factors. For instance: a full freezer will remain
cold longer than a freezer partially filled. And a
freezer full of meat will stay cold loriger than a
freezer filled with baked goods. Also, if the food still
contains ice crystals, it may be safely refrozen, al­
though the quality and flavor may be affected. Use
this food as soon as convenient. If the condition of
the food is poor or is in any way questionable, it is
wise to dispose of it.
If freezer stops running:
• Check to see if power cord is piugged into the
outlet.
• Check fuse box or circuit breaker.
• Check electric company for a power failure.
• Be sure Temperature Control is turned ON.
If compressor seems to run too long:
• Check to see that condenser, located on back of
freezer, is free of dust and lint.
• On hot summer days or if room is hot, compressor will
run longer to provide the correct amount of cooling,
• If large amounts of unfrozen food have been put
into the freezer, compressor will run longer
• Check to see that there is enough air circulation
space above and in back of the freezer.
2. If you need assistance^..
Call Whirlpool COOL-LINE® service assist­
ance telephone number. Dial free from any­
where In the U.S.:
1-800-253-1301
and talk with one of our trained Consultants. The Con­
sultant can instruct you in how to obtain satisfactory
operation from your appliance or, if service is neces­
sary, recommend a qualified service company in
your area.
10
3. If you need service*...
Whirlpool has a na­
tionwide network of
franchised TECH-CARE®
Service
Companies,
TECH-CARE service
technicians are trained
to fulfill the product
warranty and provide
after-warranty service,
anywhere in the United
States.
To locate
TECH-CARE service in your area, call our COOL-LINE
service assistance telephone number (see Step 2) or
look in your telephone directory Yellow Pages under:
APPLIANCES-HOUSEHOLD- ELECTRICAL APPLIANCES-
MAJOR - SERVICE & REPAIR MAJOR - REPAIRING & PARTS
OR
WHIRLPOOL APPLIANCES WHIRLPOOL APPLIANCES
FRANCHISED TECH-CARE SERVICE FRANCHISED TECH-CARE SERVICE
rfC^-CA^f
FRANCHISED SERVICE
SERVICE COMPANIES
XYZ SERVICE CO
123 Maple
SERVICE COMPANIES
XYZ SERVICE CO
999-9999 123 Maple 999-G
OR
WASHING MACHINES, DRYERS
& IRONERS-SERVICING
WHIRLPOOL APPLIANCES
FRANCHISED TECH-CARE SERVICE
SERVICE COMPANIES
XYZ SERVICE CO
123 Maple 999-9999
4. If you have a problem*...
Call our COOL-LINE service assistance telephone
number [see Step 2) and talk with one of our Consul­
tants, or if you prefer, write to:
Mr. Robert Stanley
Division Vice President
Whirlpool Corporation
2000 US-33 North
Benton Harbor, Ml 49022
5. If you need FSP®
replacement parts*..
FSP is a registered trademark of Whirlpool Corpora­
tion for quality parts. Look for this symbol of quality
whenever you need a replacement part for your
Whirlpool appliance. FSP replacement parts will fit
right and work right, because they are made to the
same exacting specifications used to build every new
Whirlpool appliance.
To locate FSP replacement parts in your area, refer
to Step 3 above or call the Whirlpool CCCL-LINE serv­
ice assistance number in Step 2.
*lf you must call or write, please provide: model
number, serial number, date of purchase, and a com­
plete description of the problem. This information is
needed in order to better respond to your request for
assistance.