Whirlpool EV20VS - Manual (Page 11)

If you need service or
assistance, we suggest
you follow these four steps:
1. Before caUing for assistance...
Performance problems often result from little things
you can find and fix yourseif without tools of any kind.
If electricity goes off:
Learn how long power will be off by calling the
power company.
• If service is to be interrupted 24 hours or less,
keep freezer closed. Most food will stay frozen.
• If service is to be interrupted longer than 24
hours, do this:
1. Remove all frozen food and store in a frozen
food locker. Or...
2. Place dry ice on top of food, using as large
pieces as possible. Protect your hands with
gloves when using dry ice.
3. If neither food locker storage or dry ice is
available, use or can perishable food at
once.
• The length of time food will stay frozen depends
on several factors. For instance: a full freezer
will remain cold longer than a freezer only par­
tially filled. And a freezer full of meat will stay
cold longer than a freezer filled with baked
goods. Also, if the food still contains ice crystals,
it may be safely refrozen, although the quality
and flavor may be affected. Use this food as
soon as convenient. If the condition of the food
is poor or is in any way questionable, it is wise
to dispose of it.
If freezer sfops running:
• Check to see if power cord is plugged into the
outlet.
• Check fuse box or circuit breaker.
• Check electric company fora power failure.
• Be sure COLD CONTROL is turned on.
If compressor seems fo run too long:
• Check to see that condenser, located on back
of freezer, is free of dust and lint.
• On hot summer days or if room is hot, compres­
sor will run longer to provide correct amount of
cooling.
• If large amounts of unfrozen food have been
put into the freezer, compressor will run longer.
• Check to see that there is enough air circula­
tion space above and in back of freezer.
2. If you need assistance^...
Call Whirlpool COOL-LINE" service assis­
tance teiephone number. Dial free from:
Continental U.S......................... (800)253-1301
Michigan.................................. (800) 632-2243
Alaska & Hawaii ..................... (800)253-1121
and talf with one of our trained Consultants. The
Consultant can instruct you in how to obtain satisfac­
tory operation from your appliance or. If service is
necesso-y, recommend a qualified service com­
pany in '/our area,
3. If you need service'...
Whirlpool has a na­
tionwide network of
franchised TECH-CARE"
Service
Companies
TECH-CARE service
technicians are trained
/ to fulfill the product
warranty and provide
after-warranty service,
anywhere in the United
States, To l o c a t e
TECH-CA RE service in your area, call our COOL-LINE
service assistance telephone number [see Step 2) or
look in yciur telephone directory Yellow Pages under
Whirl
/
FRANCHISED SERVICE
APPLIANCE >—HOUSEHOLD-
MAJOR—!»ERVICE & REPAIR
WHIRLPOOL/i '’PLIANCES
FRANCHISE TECH-CARE SERVICE
OR
.s, Rvich'.voMiwsib:^
XYZ SERVICE :)
123 Maple 999-9999
ELECTRICAL APPLIANCES—
MAJOR—REPAIRING & PARTS
WHIRLPOOLAPPLIANCES
FRANCHISED TEC h -CARE SERVICE
SKRMCt: COMI'A MF.S
XYZSERVICECO
123 Maple 999-9999
OR
WASHING MACHINES, DRYERS
& IRONERS—SERVICING
WHIRLPOOLAPPLIANCES
FRANCHISED TECH-CARE SERVICE
SKRVICK ('()M/>,\ MRS
XYZSERVICECO
123 Maple 999-9999
4. If you have a problem ...
Call O'jr COOL-LINE service assistance telephone
number i see Step 2] and talk with one of our Consul­
tants, or f you prefer, write to
Mr. Rot;)erf F. Gunts. Vice President
Whirlp.)ol Corporation
Admin strative Center
2000 L,:S-33 North
Bentor i Harbor, Ml 49022
"If you must oall or write, please provide; model
number, serial number, date of purchase, and a
complete;; description of the problem. This informa­
tion is needed in order to better respond to your
request t;3r assistance.
<
3
^
FSP IS a registered trademark of Whirlpool
Corporation (or quality parts Look (or this symbol
of quality whenever you need a replacement part
for your Whirlpool appliance FSP replacement
parts will fit right and work right, because they are
made to the same exacting specifications used
fo build every new Whirlpool appliance
11