AltiGen MAXCS 7.0 Update 1 AltiConsole - Manual (Page 25)

AltiConsole Manual 21
Unattended Transfer
An unattended (blind) transfer transfers an incoming call to an extension
without your having to wait for the called party to answer. For limitations
on this transfer, see the discussion, “When You Can and Can’t Transfer
Calls” on page 20.
If you have selected Single Click to Transfer in the Setup > General tab
(see “Setting AltiConsole Behavior, Overhead Paging, Auto Attendant” on
page 31), you can select the extension to which you want to blind transfer
a call, and then single-click the selected call. The call is transferred to the
selected extension. If this feature is not enabled, follow the directions
below.
1. Click the Blind Transfer button or press Alt+b on the keyboard.
2. Select the destination extension from one of the view panels (BLF/
ALL/SPEED) by clicking it, or just enter the destination extension
number in the Dial Pad.
If the transfer is to an outside number, enter the trunk access code and
the full number.
To use Centrex Transfer, transfer the call using your desk set dial pad,
or:
a. Click the Blind Transfer button OR press Alt+b on the keyboard.
b. Type “*”; then type the second party’s full outside number in the
number field on the AltiConsole screen; then press the Enter key
on the keyboard or the dial button on the AltiConsole screen.
c. Now either click the hang-up button or wait to announce the caller
and then click the hang-up button.
Supervised Transfer
Supervised Transfer allows you to transfer a call to another extension
after checking if the called party at that extension wants to receive the call.
For limitations on this transfer, see the discussion, “When You Can and
Can’t Transfer Calls” on page 20.
1. Click the Supervisor Transfer button or press Alt+s on the keyboard.
2. Select the destination extension from one of the view panels (BLF/
ALL/SPEED) by clicking it, or simply enter the destination extension
number in the Dial Pad.