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Testing call router – AltiGen MAXCS 7.0 Update 1 Adv Call Router User Manual

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Advanced Call Router

Advanced Call Router Manual 17

The Monitor window shows that Call Router is logged on to both
workgroups. Calls to each workgroup will be checked against the rules and
will trigger a queue announcement if a match is found and all agents are
busy.

Testing Call Router

To test the performance of Call Router, you can access a test tool from the
Call Router main menu. Call Router must be stopped in order to run the test.

To test Call Router,

1.

With Call Router function stopped, go to Test in the Tool drop-down list
of the Call Router main menu for the Test dialog box.

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