AltiGen MAXCS 7.0 Update 1 Adv Call Router - Manual (Page 12)

Advanced Call Router Route Rules
8 Advanced Call Router Manual
Call Route Request Data
The “Call Router Request” message sent by MAXCS to Call Router contains
data about the incoming call, which Call Router attempts to match against
your routing rules. Call Route Request data consists of Caller ID, IVR Path,
IVR data and DNIS, all collected via real-time monitoring.
Note:
IVR Path shows the Auto Attendant assignment for the workgroup
that receives the call. If the workgroup’s AA assignment is 5, this
item shows “0 & 5”; if the AA assignment is 3, the item shows “0 &
3,” and so on. The “0” indicates transfer to an Auto Attendant.
Call Route Response Data
The “Call Route Response” message, sent from Call Router to MAXCS,
contains the search results of the Call Route Request Message. In the Call
Router History window, this data shows how Call Router handled each call.
Call Route Response data includes Matching Record (routing rule Call
Router referred to for call routing) and Result (how and where the call was
routed), all collected via real-time monitoring.