Kofax Front-Office Server 2.7 - Manual (Page 11)

Kofax Front-Office Server Configuration Guide for FileNet P8 Platform 3.5.2
Kofax, Inc. 11
Why do I get the following error when I send documents to a destination:
Content Engine COM API error. Access is denied. [Code=80070005] ... Object
Reference [OBJECT_STORE:4] ID "HR" in ObjectStore "HR"; OMFC/Library/
CreateDocument/Server.Unknown.80070005
Make sure that you have set up user accounts correctly and assigned the proper permissions.
In the Security tab for the object store, document class, and folder, make sure that you have set
Type to Allow.
Kofax Front-Office Server Web Client does not show the changes I made in FileNet Enterprise
Manager, what should I do?
In Kofax Front-Office Server Web Client, right-click FileNet and select Refresh. If this does not
update the information, restart the following services:
„
Apache2
„
Content Engine Content Cache Service
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Content Engine File Store Service
„
Content Engine Object Store Service
Refer to the FileNet documentation for instructions.
Why am I unable to send documents to FileNet from global shortcuts on the MFP?
Make sure that you have established credentials for a FileNet user in Kofax Front-Office
Server Administration Console. Refer to Setting Up User Accounts on page 6.
How do users verify that the documents are being sent to a destination?
Use FileNet Enterprise Manager to view the documents that were sent.
I sent documents to FileNet, but they are empty document objects with no page images and an
error is generated. What happened?
Make sure that the Content Engine File Store Service is running whenever you send
documents from Kofax Front-Office Server.
Technical Support
For additional technical information about Kofax products, visit the Kofax Web site at
www.kofax.com and select an appropriate option from the Support menu. The Kofax Support
pages provide product-specific information, such as current revision levels, the latest drivers and
software patches, online documentation and user manuals, updates to product release notes (if
any), technical tips, and an extensive searchable knowledgebase.
The Kofax Web site also contains information that describes support options for Kofax products.
Please review the site for details about the available support options.
If you need to contact Kofax Technical Support, please have the following information available:
„
Kofax Front-Office Server software version and build number
„
Operating system and service pack version
„
MFP or scanner make and model
„
Kofax Document Scan Server version
„
Destination type name, version, and configuration
„
Special/custom configuration or integration information