Technical support – Kofax Front-Office Server 2.7 User Manual
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Kofax Front-Office Server Configuration Guide for Documentum 5.3
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Kofax, Inc.
Only the object_name index field appears when I send documents to a destination. How do I
add index fields?
Add any fields you want to use in the document type. None of the inherited attributes appear,
except for object_name. Make sure that the attribute name is in all lowercase, and it does not
include a system-defined prefix (such as a_, i_, and r_) and spaces. Refer to
on page 6 for more information.
I am unable to save documents to Documentum destinations. How do I fix this?
Check the properties for the cabinet and make sure you have selected “Write (Includes
version, relate, read and browse)” under Basic Permissions and only “Execute Procedure” and
“Change Location” under Extended Permissions.
How do I send documents to a destination from the MFP?
Create shortcuts in Kofax Front-Office Server Administration Console and Kofax Front-Office
Server Web Client. Shortcuts created with Kofax Front-Office Server Administration Console
are available to all users of an MFP. Users can create their own shortcuts with Kofax Front-
Office Server Web Client.
Kofax Front-Office does not show the changes I made in Documentum Administrator. What
should I do?
In Kofax Front-Office Server Web Client, right-click Documentum and select Refresh. If this
does not update the information, use Documentum Server Manager to stop and restart the
applicable DocBase and DocBroker services. Refer to the Documentum documentation for
instructions.
Why am I unable to send documents to Documentum from the MFP?
Make sure that you have established credentials for a Documentum user in Kofax Front-Office
Server Administration Console.
Refer to Setting Up User Accounts
Technical Support
For additional technical information about Kofax products, visit the Kofax Web site at
www.kofax.com and select an appropriate option from the Support menu. The Kofax Support
pages provide product-specific information, such as current revision levels, the latest drivers and
software patches, online documentation and user manuals, updates to product release notes (if
any), technical tips, and an extensive searchable knowledgebase.
The Kofax Web site also contains information that describes support options for Kofax products.
Please review the site for details about the available support options.
If you need to contact Kofax Technical Support, please have the following information available:
Kofax Front-Office Server software version and build number
Operating system and service pack version
MFP or scanner make and model
Kofax Document Scan Server version
Destination type name, version, and configuration
Special/custom configuration or integration information